Lifetrenz Clinic - Front Desk

In an Out Patient (OP) setting, most activities are channeled to pass through the 'Front Desk' at one point in the workflow or other. Be it for registration, booking of appointments, insurance eligibility check, managing the appointment queue, for billing and even as an intermediary medium of communication for collection of lab reports among others. Managing all of these tasks makes the Front Desk Executives, among the busiest staff in your Healthcare Facility. It goes without saying that it can be extremely beneficial to the busy Front Desk User to have a good, next generation Healthcare IT System that eases their processes. Such a System will enhance their productivity and operational effectiveness by ensuring that there are no major bottlenecks in your workflow, that are increasing waiting time and adversely affecting client satisfaction. The Front Desk Module in Lifetrenz not only improves operational efficiency, but also ensures that the billing process is fully automated and does not offer any user discretion, thereby plugging revenue leaks. Front desk users can efficiently track patients, from checkin to checkout with Lifetrenz's well designed appointments management queue.

Lifetrenz Handles Complex Insurance Rules and Automates Billing

With the feature to register patients quickly into the System by capturing demographic details directly from the patient's Emirates ID by using an integrated Emirates ID reader, efficiency in the registration process is increased manifold.

Lifetrenz System is designed in such a way that the Revenue Cycle Management (RCM) activities can be distributed among each of the users in your clinic and not limit it to just the Insurance or Medical Records teams. The Front Desk executive participates in this process by correctly capturing the Insurance details of the patient. All the Insurance details, such as insurance member id, receiver, payer and network details, plan, co-pay and deductable components etc, that are captured by the Front Desk executive is used to manage all the RCM workflows, starting from Eligibility Check, ePrescription, Insurance Authorisation, Claim and Remittance Advice. Thus, with Lifetrenz's Clinic Management Solution automating all the processes for you, each user in your Healthcare Facility can play a part in the RCM process and help reduce expenses for a large Insurance or Medical Records team.

With Rate Cards configured in the System for every Receiver-Network combination which your healthcare facility has a contract with, Lifetrenz automatically picks up rates for every item based on the Front Desk user's selection of Insurance Receiver and Network, seamlessly. This also ensures that Receiver-Network combinations for which your Healthcare facility doesn't have an insurance contract are not accepted by the Front desk and plugs in revenue losses resulting from rejections later. Lifetrenz also provisions for automatically handling complexities in billing for cases like Maternity and Dental and certain specialties like Psychiatry, Ophthalmology etc. The System automatically handles all the charges and bill details without the front desk user having to think about the complexities in these scenarios, through configurations in the system.

Once the insurance details are captured, the insurance eligibility check for the patient can be done with just the click of a button from within the application, leveraging Lifetrenz's seamless integration with the DHPO, without having to go onto the portal of individual insurance company/ receiver.

With an efficient queue giving various appointment statuses and a great, rich and powerful user interface, Lifetrenz helps you manage patient appointment queues without any hassle and very efficiently.

The Appointments module for the Front Desk is designed to reduce unnecessary wait times for the patient and to plug revenue losses for your healthcare facility.