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Billing rules for healthcare providers are complex. If the HIS used at the facility doesn’t handle all these rules, the Facility ends up giving the Front Desk users the Discretion to manage them. However, user discretion can cause revenue loss or leakage and huge dependence on the Front Desk team for their expertise. While a software is primarily supposed to automatically compute the charges to be applied on customer bills without user discretion, most of the Systems don’t handle configuration of complex rules, and end up creating revenue loss, or don’t meet the legal compliance required and it finally ends up on the competence of the front desk team to manage the same.