Lifetrenz Hospital - Operations Process

The Lifetrenz Hospital Management System is built on Business Process Workflows methodology, where-in all the Hospital activities are driven by robust processes, as defined by the Hospital, and are seamlessly integrated to provide a reliable framework for the functioning of the Hospital. Smooth and efficient Operations and Administrative processes are critical for effective day-to-day functioning of the Hospital. This function is also important to build good customer relationships and the reputation of the Hospital.

The Operations Management System sets up the Charge Masters, based on which charges for the services offered by the Hospital are configured and all the billing is performed in the Hospital Management System. Lifetrenz has a very flexible and comprehensive charge master module that can easily handle assigning of rates for the services being offered, based on different business rules that a Hospital wants to put in place. This Module can handle various types of charges for different categories of patient groups such as corporate organizations, Insurance/ Third Party Administrators, Self-Paying Patients, Credit Patients etc. Lifetrenz Hospital Charge Masters Module enables configuration of charges based on different Bed Categories and patient room types, for any group of service. Charges can also be configured based on the level of care being offered.

This module also handles Capabilities management to differentiate between the external and internal capabilities for service provision within the Hospital. Many Healthcare facilities tend to outsource some of their activities or service needs to external specialist organizations, which may not be obvious to the patients who receive the services. However, the Hospitals need to build this differentiation between internal capabilities and external capabilities for the services provided by them, in to the Hospital Management System for efficient and seamless delivery of Patient care. Lifetrenz Hospital Capability Management Processes handles defining the internal capabilities of various departments of the Hospital, which helps in smooth operations of the Hospital. Incase a capability does not exist internally, and needs to be outsourced, these can also be defined as external capabilities. Available resources can be scheduled and optimally utilised through capability management in Lifetrenz Hospital Management System.

Lifetrenz Hospital Management System has a Package Designer module which offers enormous flexibility to the users to design any type of Healthcare Services Packages in an easy-to-use manner. The Delivery of care both in OP and IP settings in a Hospital often happens through pre-defined packages - be it Health check packages or Surgery packages or Obstetric Delivery packages or Corporate or Insurance packages. Recognising this need, Lifetrenz has a built-in, flexible package designer, that lets a Hospital define any type of package and assign attributes such as validity, special pricing, inclusions, exclusions etc. The packages can be built on the fly with minimal effort and affords the hospital an opportunity to design different promotional packages throughout the year.

Correct calculation and pay out of professional fees to physicians and other entitled personnel is an important function at Hospitals. This has a direct bearing on the employee satisfaction. Lifetrenz Operations System handles complex professional fee management scenarios and helps hospitals in accurate calculation and pay out of professional fees.Based on the business rules of the hospital and pre-set action triggers, these fees are posted to the pay out of individual professionals automatically by the System. While the configuration of Professional Fees and charges are done in the Professional Fee Management Module, the triggering of payment of professional fees is done through the Patient-Centric Workflows in the Lifetrenz Hospital Management Solution. This ensures accurate capture and assignment of the professional charges "there and then" itself, without any loss to the Professional service providers.

The Lifetrenz Hospital Management Operations module also covers other important functions of the Hospital Administration such as - Corporate and Contractual accounts management, Insurance Management etc. Based on the diverse range of activities performed by the Operations Module, it is evident that, this function must be very flexible and easy-to-use, learn and adopt by the users. Lifetrenz's Operations module is built with flexibility and ease of use as the core of our design philosophy.